299apps collects personal data from users at various stages of the registration process, during account use, and through technical interactions with our platform. We collect only the information that is necessary to provide, maintain, and improve the services we offer, and to meet our obligations under anti-money-laundering (AML) and responsible gaming best practices.
Information You Provide Directly
When you register a 299apps account or interact with our support team, you may provide the following personal information:
- Full legal name as it appears on a government-issued identity document
- Date of birth (used to verify that you are 18 years of age or older)
- Mobile phone number (used for account authentication and linked to bKash, Nagad, or Rocket payment methods)
- Email address (used for account communications, bonus notifications, and support correspondence)
- Residential address (collected during identity verification where required)
- Copies of identity documents such as National ID (NID), passport, or driving licence where KYC verification is requested
- Payment account details such as bKash wallet number, Nagad mobile number, or Rocket account number
Information Collected Automatically
When you visit or interact with 299apps.net, our systems automatically record certain technical information:
- IP address and approximate geographic location (country/city level)
- Browser type, version, and operating system
- Device type (mobile, tablet, or desktop) and screen resolution
- Pages visited, time spent on each page, and navigation path through the Platform
- Session timestamps, login and logout times
- Betting activity, game history, deposit and withdrawal transaction records
- Cookie identifiers and similar tracking technologies (see the Cookies section below)
Name, date of birth, NID or passport details collected during registration and KYC verification to confirm your identity and age eligibility.
bKash, Nagad, Rocket, Upay, and card-related payment identifiers used to process deposits and withdrawals. We do not store full card numbers on our servers.
Betting history, game session data, and platform navigation patterns used to improve our service quality and support responsible gaming monitoring.
IP address, device identifiers, browser data, and session logs collected automatically to maintain platform security and detect fraudulent account activity.
299apps uses the personal data we collect for specific, legitimate purposes related to the operation of the Platform. We do not use your data for purposes beyond those listed below without first obtaining your consent or updating this Privacy Policy.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and identity verification | Name, DOB, NID/passport, email, mobile number | Contractual necessity |
| Processing deposits and withdrawals | Payment account details, transaction records | Contractual necessity |
| Fraud detection and AML compliance | IP address, device data, transaction patterns | Legal obligation |
| Responsible gaming monitoring | Betting history, session duration, deposit frequency | Legitimate interest |
| Customer support communications | Email, mobile number, account activity logs | Contractual necessity |
| Promotional and bonus communications | Email, mobile number, betting preferences | Consent (opt-in) |
| Platform analytics and improvement | Behavioural data, device data, session logs | Legitimate interest |
Where 299apps relies on your consent as the legal basis for processing (for example, sending promotional emails or SMS messages), you have the right to withdraw that consent at any time by contacting our support team or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
299apps does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the specified purpose.
Service Providers
We work with a small number of trusted third-party service providers who process data on our behalf under strict contractual data protection obligations. These include:
- Payment processors including bKash, Nagad, Rocket, and Upay for transaction processing
- Card payment networks (Visa, Mastercard) and their respective acquiring banks
- Identity verification and KYC service providers used to validate government-issued documents
- Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose platforms are integrated into the 299apps casino
- Cloud hosting and infrastructure providers who store platform data on secure servers
- Analytics platforms used in aggregate, anonymised form to understand platform usage patterns
Legal Disclosure
299apps may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 299apps, its users, or the public. Such disclosures will only be made to the extent required by applicable law.
Business Transfers
In the event that 299apps undergoes a merger, acquisition, restructuring, or sale of assets, user data may be transferred to the acquiring entity as part of that transaction. In such a case, 299apps will notify affected users via email prior to any transfer and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.
299apps uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to help us understand how users interact with our site. This section explains what types of cookies we use and how you can manage them.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store small amounts of information about your preferences and session state. Cookies do not contain executable code and cannot harm your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember language preference, enable secure account access | Session |
| Functional | Remember your game preferences, last visited game category, responsible gaming settings | Up to 30 days |
| Analytics | Understand which pages are most visited, track navigation patterns in aggregate to improve UX | Up to 12 months |
| Security | Detect and prevent fraudulent login attempts, bot traffic, and account takeover attempts | Session / up to 90 days |
Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies may impair the functionality of 299apps.net, including your ability to log in and maintain a game session. Analytics and functional cookies can be disabled without affecting your ability to use core Platform features.
The security of your personal data is a top priority for 299apps. We implement a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, disclosure, alteration, or destruction.
All data transmitted between your browser and 299apps.net is protected by industry-standard SSL/TLS encryption. Look for the padlock icon in your browser's address bar.
Automated systems continuously monitor account activity for suspicious patterns including login anomalies, unusual betting behaviour, and irregular payment activity.
User data is stored on secured cloud infrastructure with access controls, audit logging, and regular security assessments. Database credentials are never exposed in client-side code.
Access to personal data within 299apps is restricted to authorised personnel on a strict need-to-know basis. All staff with data access are bound by confidentiality obligations.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to users' rights or freedoms, 299apps will notify affected users without undue delay via the email address registered to their account, and will take all reasonable steps to contain and remediate the breach.
Users also have an important role in keeping their data secure. You should use a strong, unique password for your 299apps account, never share your login credentials with anyone, and log out of your account when using shared or public devices. If you suspect your account has been accessed without your authorisation, contact our support team immediately.
As a user of 299apps, you have a number of rights in relation to the personal data we hold about you. 299apps is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data that 299apps holds about you. Requests can be submitted by contacting our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to identity verification to prevent unauthorised disclosure.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as email address or phone number, you may be able to update these directly via your account settings. For identity document corrections, please contact support with a copy of the relevant up-to-date document.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. Please note that 299apps may be required to retain certain data for a minimum period to comply with AML obligations or to resolve outstanding disputes, even following a closure request.
Right to Restriction
You may request that we restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is being investigated. During any restriction period, we will continue to store your data but will not process it further without your consent, except as required by law.
Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. Where you object to marketing communications specifically, we will cease sending them immediately upon receipt of your request.
299apps retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance and dispute resolution |
| Transaction records (deposits/withdrawals) | 7 years from transaction date | Financial record-keeping obligations |
| KYC / identity documents | 5 years after account closure | AML and fraud prevention requirements |
| Betting and game history | 3 years from the date of the activity | Dispute resolution and responsible gaming review |
| Customer support communications | 2 years from the date of the interaction | Quality assurance and dispute evidence |
| Technical / server logs | 90 days | Security monitoring and incident investigation |
| Marketing consent records | Until consent is withdrawn, then archived for 2 years | Evidence of consent for compliance purposes |
When personal data is no longer required and its retention period has expired, 299apps will securely delete or anonymise the data so that it can no longer be linked to any individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.
299apps reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes to the services we offer, or updates required by applicable law. We encourage users to check this page regularly to stay informed about how we protect your data.
Notification of Changes
Where a change to this Privacy Policy is material — for example, where we begin collecting a new category of personal data or where we change the basis on which we share data with third parties — 299apps will notify registered users via email at least 14 days before the change takes effect. For minor clarifications or corrections that do not affect users' rights, the Policy may be updated without individual notification, but the "Effective Date" at the top of the page will always be updated to reflect the date of the most recent revision.
Governing Language
This Privacy Policy is published in English. In the event of any conflict between this English-language version and any translated version, the English-language version shall take precedence in all circumstances.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about how 299apps handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.