299apps operates a strict 18+ age policy across all products and services on the platform. No person under the age of 18 years is permitted to open an account, make a deposit, place a bet, or participate in any real-money game on 299apps.net. This is not only a core platform policy — it reflects our genuine commitment to protecting young people from the potential harms of gambling.
During the registration process, every new user is required to confirm that they are 18 years of age or older. Where we have reasonable grounds to suspect that a user may be underage, 299apps reserves the right to suspend the account and request documentary proof of age — such as a National ID (NID) card, passport, or birth certificate — before any further access is granted. Accounts found to belong to underage individuals will be permanently closed and any funds will be returned to the payment source used for deposits.
All users must be 18 or older. Accounts suspected of belonging to minors are suspended immediately pending age verification review.
We verify identity documents including NID cards and passports to confirm age and identity during account opening and at withdrawal milestones.
Gambling becomes a problem when it is no longer a leisure activity but begins to interfere with your finances, relationships, mental health, or daily responsibilities. Problem gambling can develop gradually and is often difficult for the individual involved to recognise. 299apps encourages all users to stay informed about the warning signs.
Common indicators that gambling may have become a problem include:
- Spending more money on gambling than you can afford to lose, or chasing losses by placing larger bets in an attempt to recover previous losses
- Feeling anxious, irritable, or restless when you are unable to gamble, or when you attempt to cut back
- Borrowing money, selling possessions, or neglecting bills and financial obligations in order to fund gambling
- Lying to family members, friends, or colleagues about how much time or money you spend gambling
- Using gambling as an escape from stress, depression, anxiety, or other personal difficulties
- Continuing to gamble even when you want to stop, or after promising yourself or others that you would stop
- Gambling interfering with work, study, family responsibilities, or important personal relationships
- Spending increasing amounts of time planning future gambling sessions or thinking about past sessions
If you are unsure whether your gambling habits have become problematic, the following self-assessment questions can help you reflect on your relationship with gambling. Answer honestly — these questions are for your own benefit and no answers are recorded or stored by 299apps.
299apps provides a comprehensive suite of responsible gaming tools that give every player direct control over their gambling activity. These tools are available to all registered users and can be activated at any time by contacting our support team. We are continually working to make these features more accessible through in-account settings.
To activate any responsible gaming tool, log in to your 299apps account and navigate to Account Settings, or contact our support team via live chat or email at [email protected]. Our team will apply the requested restriction within one business hour.
Limit reductions take effect immediately with no waiting period. Limit increases, however, are subject to a 7-day cooling-off period before they come into effect — this protects users from impulsive decisions made during or after a gambling session.
Self-exclusion is one of the most powerful tools available to a player who feels that their gambling has become difficult to control. When you self-exclude from 299apps, your account is suspended for the chosen period and you will be unable to log in, make deposits, place bets, or receive any promotional communications from us during that time.
How the Self-Exclusion Process Works
Managing how much money you put into your 299apps account is one of the simplest and most effective ways to keep gambling within safe boundaries. 299apps allows all users to set hard deposit limits that are enforced at the payment processing level, giving you genuine control over your spending.
Available Limit Types
- Daily Deposit Limit: The maximum amount in BDT that can be deposited in any rolling 24-hour period via bKash, Nagad, Rocket, Upay, or card payment.
- Weekly Deposit Limit: A cap applied over a rolling 7-day window, ideal for users who receive weekly income and want to ring-fence their entertainment budget.
- Monthly Deposit Limit: A ceiling on the total amount deposited within a calendar month — suitable for users who want to align gambling spending with a monthly budget.
- Single Session Loss Limit: A cap on how much you can lose within a single continuous gaming session before further betting is temporarily restricted.
- Wagering Limit: A maximum on the total value of bets placed within a given time period, independent of deposit activity.
How Limits Are Enforced
Once a limit is set, it is applied at the payment gateway level. If you attempt to deposit an amount that would take you over your current limit, the transaction will be declined and you will be shown a notification explaining why. Limits cannot be bypassed by using a different payment method — the restriction applies across all payment channels linked to your account.
299apps is committed to connecting users who need help with the right resources. Our in-platform support team is available around the clock, and we actively encourage users experiencing gambling-related difficulties to reach out — whether to us directly or to external counselling and support services.
Available 24/7 via live chat on the platform or by email at [email protected]. Our trained support agents can assist with account restrictions, self-exclusion, and general responsible gaming guidance.
All responsible gaming enquiries submitted to our support team are handled with complete confidentiality. No information shared in a responsible gaming context is used for commercial purposes or shared with third parties.
If you are concerned that a family member or friend may have a gambling problem, our support team can advise on how to approach the situation and what account restrictions can be requested with account holder consent.
We encourage users with serious gambling concerns to seek guidance from a qualified mental health or financial counselling professional. Trained counsellors can provide personalised coping strategies and long-term recovery plans.
If you decide that you no longer wish to use 299apps, you may request permanent closure of your account at any time. Account closure is different from self-exclusion in that it is intended to be a permanent action rather than a temporary break. Once closed, your account cannot be reopened.
Requesting Account Closure
To close your account permanently, contact our support team at [email protected] with the subject line "Account Closure Request". Please include your registered username and the email address linked to your account. Our team will process the request within 24 hours. Any remaining balance in your account at the time of closure will be returned to the bKash, Nagad, Rocket, or other payment method used for your most recent deposit, subject to standard identity verification.
Data Retention After Closure
In accordance with our Privacy Policy, certain data associated with your account will be retained after closure for a period of up to 5 years to meet our anti-money-laundering obligations and to resolve any potential disputes. Transaction records are retained for 7 years in line with standard financial record-keeping requirements. All retained data is stored securely and is not used for any commercial purpose following account closure.
Cooling-Off vs. Closure
If you are unsure whether you want to close your account permanently or simply need a break, consider activating a cool-off period of 24 hours to 7 days first. This gives you time to reflect without taking an irreversible action. Our support team can walk you through all available options and help you find the approach that best fits your situation.